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Support services
Remote Support
Transforming the way you receive technical support
We provide secure remote support so you—and your technology—never have to leave your home or business. Our team can diagnose issues, make adjustments, and resolve problems virtually, giving you fast, convenient help without disrupting your day. This service requires a connection to be setup prior to the appointment time.
Immediate Support when time matters:
For urgent and critical support needs, CME Technology Services offers an ad hoc version of our secure remote support tool that allows us to quickly connect to your system without prior setup to resolve most technical issues without delay. This approach often enables restoring service within minutes while minimizing disruption to your business.
In Office Support
Professional Technology Repair
Our professional technicians provide repair services in our office that allows us to get your technology back to full strength with minimal disruption and wasted time. We diagnose and fix hardware issues—from failing components to performance problems—and remove viruses or malicious software that can take over your computer. With hands‑on expertise and a commitment to reliable service, we restore stability, security, and confidence in the devices your business depends on.
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Microsoft Windows 10 End of Life
Windows 10 has reached the end of support on October 14, 2025. Microsoft is no longer offering technical assistance, feature updates and security updates. If you have devices running Windows 10, we recommend upgrading them to Windows 11, a more modern, secure, and highly efficient computing experience. If devices do not meet the technical requirements to run on Windows 11, we recommend that you enroll in the Windows 10 Consumer Extended Security Updates (ESU) program or replace the device with one that supports Windows 11.
CME Technology is ready to help you seamlessly transition from Windows 10 to Windows 11 with minimal disruption. Our team will handle the full migration process, including secure data transfer, system configuration, and ensuring compatibility with your existing applications.
For systems that require continued protection, we can also enroll and manage Microsoft’s Extended Security Updates (ESU) program—keeping your environment secure while you plan next steps with confidence.
Apple macOS 13 End of Life
Major versions of macOS are released once a year and usually maintained for three years. Apple typically provides security updates for the latest 3 releases, but this isn’t consistently applied and security fixes aren’t guaranteed for the non-latest releases.
To ensure security, performance, and access to the latest features, macOS users should be running macOS 14 (Sonoma), macOS 15 (Sequoia), or macOS 26 (Tahoe). These supported versions receive current updates and patches directly from Apple. Any earlier macOS versions are considered end of life at this time and no longer receive security updates, which may increase risk and limit compatibility with modern applications and services.
CME Technology Services provides comprehensive support for all Mac systems, helping clients evaluate compatibility, plan upgrades, and maintain secure, reliable environments. From macOS updates and data migration to troubleshooting and ongoing support, CME Technology Services make managing and supporting your Mac systems simple, efficient, and worry-free.
